FAQ

Do you ship your products?

Yes! We can ship anywhere in the United States. We take around 1-2 business days to process a shipment and inquires can be done either in-store or over the phone.

Can I buy your products online?

Soon! We are getting to work bringing an even more seamless and stress-free shopping experience to our clients, so please keep an eye out for further announcements. In the mean time, it’s always a good time to take advantage of our free consultations for services ranging from personal shopping, customized gifting, our signature diaper cakes, and event favors.

How much is shipping?

Standard shipping is $10 for orders under $150. Standard shipping is complimentary on orders of $150 or more. Shipping will automatically be applied during the checkout process. We do not ship outside of the U.S.

How long after placing my order will my item be sent?

2-3 Business Days

We do the best we can to get your package to you as soon as possible! Your order will be dispatched within 2-3 business days, if not sooner. We do not ship on weekends or holidays.

Will you not be carrying [brand name] anymore?

We want to ensure that we’re listening to our community, and products that have remained crowd favorites will always have a place on Chelsea Square’s shelves. With that being said, we want to constantly be developing and bringing in products that are not just exciting and new, but dependable. If it seems like we are rolling out products, we want to reassure you that we’re simultaneously searching for even better alternatives.

Of course, we want to remain informed curators. If you have an concerns, we encourage you to reach out to us at shop@chelseasquaremontclair.com or call us at 973-746-6468.

What is your return policy?

We exchange any unopened products for store credit with the presentation of a receipt. This policy excludes Mason Pearson products which are final sale only.

What is your loyalty program?

It’s our program available to anyone, at anytime! All we need is your phone number and email and you’ll officially become a member of the Chelsea Square community. You’ll receive updates whenever we’re having events or sales, and with every $200 dollars you spend with us you get $10 dollars off your next purchase. Not only that, but we can make shopping for you and your family that much easier. With your name alone, we can pull up a list of products you’ve either loved or been eyeing at, creating a personalized and unique shopping experience for all parties involved.